Hyundai Ioniq 5 CarPlay & Android Auto Disconnect Problems

The Hyundai Ioniq 5 includes support for Apple CarPlay and Android Auto, allowing you to connect your smartphone to the car’s infotainment system and access various functions.

Users can use the car’s touchscreen or voice commands to perform functions such as listen to music, send messages, make or receive calls and much more.

Problems disconnecting from Hyundai Ioniq 5 CarPlay and Android Auto

Nevertheless, some Hyundai Ioniq 5 owners have reported connectivity issues with CarPlay and Android Auto (1,2,3,4,5,6,7).


The problem seems to be with the USB connection to CarPlay or Android Auto, as users claim that their phone disconnects at irregular intervals.

Owners can occasionally go 45 minutes without disconnecting, but other times it disconnects every few seconds, which is irritating.

After reporting this issue to Hyundai during maintenance, some Ioniq 5 owners had their USB ports changed, but even that didn’t seem to solve the problem.

Anyone having issues with the USB connection to CarPlay? My Apple game disconnects every 5 minutes which is super annoying. Have changed USB cables and even phones. Dealer says minimum 5 days diagnosis and may not even be covered. Do you use USB to lightning even though iPhones now use USB-C?

My iPhone is connected. It randomly disconnects and is frequently silent, then reconnects. does not stay connected for too long. I have tried a few different wires and a second iPhone. the same behaviour.

Other troubleshooting methods such as buying a new USB cable, updating the phone’s software, and CarPlay/Android Auto also failed to resolve the issue.

Possible solution

Some people said that this problem seemed to be with the entire USB assembly. So they claim that the problem can be solved by changing part number 96120-GI000:

Hyundai Ioniq carplay problem solved

Here are steps to do it yourself, but try at YOUR OWN RISK.

That said, we hope that the issues with the Hyundai Ioniq 5 disconnecting from CarPlay and Android Auto are fixed soon.

As always, we’ll keep an eye out for more information and update this article as needed, so make sure to stay tuned to PiunikaWeb.

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