TikToker says Netflix charged for its visa even after deactivation

A TikToker posted a viral clip on the platform describing his frustration with Netflix after claiming that the streaming giant kept charging his Visa card even after deactivating and shredding it.

Joey, who uploads content to the application under the username @freshcoralblast, states that Netflix has a “deal” with Visa that allows them to continue charging people’s cards even if that particular card number and expiration date are no longer active.

However, there were a number of users on the platform who stated that he has a fundamentally flawed understanding of credit card holder agreements and how to cancel Netflix subscriptions.

He says in the video, “Did you guys know that Netflix has a deal with the Visa company, so if you buy a Netflix subscription with a Visa card and then deactivate, shred, remove any semblance of that card on the internet forever. , Netflix can still charge it. They can do that.”

He continued: “Maybe I’m just late to the field, maybe everyone knew this and I’m the damn idiot, but I found out because I spent an hour going back and forth on customer service between my couch and Netflix because my bill was charged with a card that I shredded, deactivated and disconnected from my bank account more than four months ago.”

People said that in order to stop the service, he has to manually go to his profile settings and manually cancel his subscription. To ensure that his account is never accidentally charged when he logs into his account or if someone else has access to his password and username, people recommend deleting his account from Netflix as well.

If you cancel your Netflix subscription on a computer, navigate to Netflix.com in your web browser and sign in. Then click on your profile, which should take you to the main Netflix screen where the streamer will pimp their latest series on autoplay and populate your feed with some recommendations.

Then click on your profile picture in the top right corner and then navigate to ‘Account’. Once there, Netflix will display the email address associated with the account, along with the icon of the credit card associated with the account and the card’s last four digits.

Right under “Membership and Billing” in the top left corner, you should see a text box that says “Cancel Membership”. the next billing cycle.

On TikToker, in response to Joey’s post, said they were experiencing the same problem, stating that they had to call their bank to have the credit card authorization removed manually: “you need to call your bank to have the authorization removed, if this were to happen I and them said that deactivating does not remove the authorization”

Others questioned the legality of the move on social media, while others said a basic feature of Visa cards called “Visa Updater” is responsible for TikToker’s confusion.

The credit card company says, “Visa Account Updater (VAU) is a service that enables and encourages customer satisfaction, retention, and loyalty by exchanging updated account information between participating merchants and Visa card issuers.”