Harrisburg – Pennsylvania Department of Human Services warns residents of a potential scam where individuals — regardless of whether they are recipients of the Supplemental Nutrition Assistance Program — receive a text message from a “[number]@dhs.pa.gov” contact person who indicates there is a problem with the EBT card.
DHS will never ask for information about an EBT card, SNAP or other public utilities through cold or random calls or text messages. People should report any messages or phone calls about DHS benefits that seem suspicious by calling the DHS Fraud Tipline at 1-844-347-8477.
DHS sends informational text messages to people who receive SNAP and other benefits from the number 1-833-648-1964. DHS text messages do not contain:
Details about an individual’s benefits, such as the amount of SNAP they may receive, a request for specific personal information, and/or links to unofficial sites; most DHS texts direct people to dhs.pa.gov, COMPASS, or a site that ends in .gov, .org, or .com.
Pennsylvanians who have questions about whether a call, text, letter, or other communication is legitimate should contact the DHS Office of Income Maintenance. Inquiries regarding EBT balances and transactions, as well as card replacements, can be requested from DHS’s EBT contractor, Conduent, at 888-328-7366. In addition, Pennsylvanians can securely access their EBT balance through the free myCOMPASS PA mobile app.